I am so glad I chose this 15 needle machine and I love it. The customer service is great, they are there to help even when I don't need any help, and they always check in on how I am using the machine, which makes me feel valued. I really enjoy using the FUJA embroidery machine, it is reliable and produces high-quality embroidery results. It is a pleasure to explore its features, especially for more complex projects like hats.